How to do a Deep Clean Service (1.5hr) £50

This provides you with details on how to do a Deluxe Clean Service

This document is to be used in conjunction with the PDI form. All bikes that are handled by a Bike Care specialist must always be checked and PDI completed - NO EXCEPTIONS. This is for your benefit so there will be a record of work in case we need to refer to it at a later date.

Safety is the NUMBER ONE priority and if a bike is unsafe to ride, tell the owner.

It is your responsibility to to sign off each bike you work on, this holds everyone accountable and responsible for their work.

The Basics of the Deluxe Clean Service

1. Pre Clean M Check

2. Degrease

3. Clean

4. Rinse

5. Dry

6. Polish & Protect

7. Post Clean M-Check

8. Finishing Touches

Time to Complete

1.5 hour

M- Check pre clean

Yes

Degreasing, Cleaning & Rinsing

Clean Chainset

Use: Neat degreaser 'painted' onto the cassette, chain rings, and chain, this technique reduces the amount of degreaser needed. If necessary you can also use the aerosol version, but this isn’t as targeted and we prefer to reduce our use on aerosols which are not as environmentally friendly. Deep clean and degrease of cassette, chain rings, derailleurs, chain rings, chain.

Clean Wheels - wheels are removed

Use: Bike Cleaner spray Fenwicks. Focus on rims and hubs. Wipe with rags. Rinse off with water and splosh wash. Tyre sidewalls scrubbed clean.

Clean Frame

Use: Bike Cleaner Spray. Use rags. Areas to remember, joints in frame, underside of frame, frame close to rim brakes where dirt often gets trapped. Rinse off with water and Splosh wash.

Clean Brakes

Use:

Rim Brakes: bike cleaner, rags, brushes to clean out dirt around callipers and pads. Rinse with Splosh Wash.

Disc Brakes: disk brake cleaner to flush out the pads and callipers, disc brake cleaner can also be used on rotors. Wipe clean with CLEAN Rags. Disc brakes and rotors are much more sensitive to dirt getting on the pads or rotors causing squealing. Feel free to cover these areas when cleaning the rest of the bike.

Handlebars scrubbed

Scrub handlebars, use bike cleaner if necessary or just water. Remember this is a contact point for the rider and they will want to hold something clean in their hands. If the Handlebars are 'sticky' then using some disc brake cleaner on a clean rags and scrubbing them to get all the grime off can be really good method. If the bar tape is a light colour it may be best to leave this to the very end and use a clean pair of gloves so you don't leave any marks.

Clean Accessories

Use: Bike Cleaner Spray for lights and reflectors and brushes for saddle bags.

Drying

Dry Bike

Ensure the bike is fully dry before your return to the customer.

***Polish & Protect - Deluxe Treatment Products***

We go further, reducing minor scratches and adding protection.

Use cautious judgement, work carefully - we want to be be as light-touch as possible.

Polish:

Use this to remove minor marks and scratches, and bring a shine back to the frame.

• For gloss paintwork only.

• This is your first point of call for bringing paint back up to a shine.

• If polish does not work, only then should you consider paint restorer.

• Avoid areas which have logos printed on them (ie: "Ultegra" on brake calipers, or levers).

• Avoid any braking surfaces or body contact points (brake levers, handlebars, saddle, pedals)

• Apply in straight lines using a clean rag

• Buff-off with a microfibre towel

Paint restorer:

This is more aggressive and removes stubborn contaminants and oxidisation. It also removes a micro-layer of paint or clear coat (laquer). This should only be used to remove imperfections or scratches when polish fails to do the job.

• For gloss paintwork only

• Avoid areas or components where logos are printed on (ie: "Ultegra" on brake calipers or levers)

• Apply in straight lines using a clean rag

• Buff of with microfibre towel

• Always apply polish after using the paint restorer.

Sealant Protection:

This is the final step of any deep clean. The protection provides a hydrophobic (water repellant) and dirt repellant barrier.

• To be used after polishing

• Suitable for gloss, satin & matte paint finishes

• Apply, and leave on frame for as long as possible, before buffing off with microfibre towel

• Avoid contaminating brake calipers, braking surfaces (discs/rims), and all body contact (brake levers, handlebars, saddle, pedals)

Safety Checks (used for M-checks)

Safety Check Headset

Check for smooth rotation, check for any play and note down. Turning from side to side

Safety Check Bottom Bracket

Check for smooth rotation, check for any play and note down. Holding the cranks and try to move from side to side.

Safety Check Brakes

Inspect braking system – rim brakes:

Levers – position, function

Cables – inner and outer, wear, fraying, function

Pads – wear and tear, position on rim, function. Make adjustments as necessary/possible

Inspect braking system – disk brakes

Rotors – discoloration, position wear

Cables (if relevant) – wear, fraying, function

Pads – wheels spin freely, do not remove pads. Make adjustments as necessary/possible

Safety Check Wheels

Inspect rims for wear and tear, cracks by spokes, scratches, check wheel rotates freely and symmetrically. Note any broken spokes, wear on rims, cracks, and whether the wheel needs truing. Spin the wheel out of the frame to assess any potential hub wear and tear.

Safety Check Tyres

Check for tyre wear, pick out any large bits of grit, note any wear on tyre and large/multiple cuts in tyre.

Safety Check Hubs

Check for smooth rotation, check for any play and note down. Spin the wheels when removed from the frame and note any unusual noise or movement.

Safety Check Frame

Inspect paintwork and general condition or frame, note any cracks or abnormalities.

Safety Check Gears

Check condition of chain rings, note any chipped or worn teeth. Check condition of cassette, note any chipped or worn sprockets.

Derailleurs – front and rear, alignment should be correct, clear of debris and dirt.

Function of gears, lower and upper limits, change between gears smoothly. Check in all combinations and make any minor adjustments.

Check compatibility, note any abnormalities.

Finishing Touches

Chain Wear

Use the Chain wear Tool

Lube chain

Use the appropriate lubricant for riding conditions

Lube Pivot points

Use the multi-purpose aerosol spray on key pivot points

Tyre Pressure

Check tyre pressure at relevant pressure

M- Check post clean

Includes the checks above

Replaces accessories

Remember to replace any accessories that were removed and return bike to customer as you found it eg correct saddle height

Complete PDI

Complete PDI and note any issues/comments and add at least one photo of the bike and additional ones where appropriate.

***NOTE when you add notes to your PDI and photos these are sent to customers in feedback emails. Please be clear and concise in your notes. No offensive language to be used.***

For extra tips on how to handle adjustments, diagnosis and handling of bikes in general, see Top Tips for Bike Cleaning and Bike Health Diagnosis.

For extra tips on how to chat with customers and commonly asked questions, as well as useful reminders, see Customers Care/speaking with customers.