Bike Care Specialist Job Description

This section will outline the expectations of the duties involved in being a Bike Care Specialist and the measures we will use to monitor your performance

About Ride Clean

Ride Clean is an award- winning professional bicycle cleaning service in London, we pride ourselves on this achievement and are growing fast. We clean and care for all bikes to the highest standard, paying meticulous attention to detail in all we do.

We foster a culture of genuine hospitality: we are highly visible from our distinctive cargo bikes, and use this opportunity to promote considerate cycling. We are quickly building a reputation of reliable, consistent service for all our customers and it is the duty of our whole team to embody this culture to grow our loyal following.

Below are the Responsibilities, Objectives, Methods and Measures that each Bike Care Specialist will be held accountable as part of their job while at Ride Clean. These are the minimum expectations we have for all our team, if we find that an individual is not able to reach these standards then we will look into why and how we can work together to fulfil the duties of your job.

Responsibilities of a Bike Care Specialist

1. Operations - Bike Cleaning and Care

2. Teamwork

3. Sales and Brand Building

4. Admin/Reporting

Objectives of a Bike Care Specialist

1. Follow the Ride Clean excellent and consistent quality level for bike care, at all times, for all bikes.

2. Commit to work effectively as part of the Ride Clean team at all times.

3. Promote the Ride Clean brand in a positive and consistent manner at all times.

4. Always submit any administration details in a timely and complete manner.

Methods to achieve your objectives and measures we will use to monitor your performance

1. Complete PDI's for each bike cared for. Follow all SOP's set by Ride Clean. Work safety at all times. Follow Ride Cleans code of conduct at all times

2. Communicate clearly with all team members and managers. Work collaboratively with all team members at all times. Work together to keep garage and work sites tide and organised at all times

3. Promote the Ride Clean DNA at all times.

Why: Putting a smile in every mile

How: we care, about our work, our team, our environment, our customers

What: We clean bikes to the highest standards

4. Submit all admin details on time and complete. Time off requests, PDI's, walk up bookings, content for social media, invoices, any additional information needed from time to time.