Customer Booking Process

Customer Books Online in Advance

Most customers book online in advance and you will see details in Acuity and Sling.

Customer goes online to www.rideclean.cc and books an appointment, provides Ride Clean with basic information (name, email, phone number, bike type, any issues with the bike) they agree with our T&C’s and Privacy Policy (this is the contract that exists between the customer and RC). This is done through Acuity.

Customers that book in advance have also pre-paid so no charge is made at the site unless they upgrade the service for example from a Clean & Care to a Deep Clean.

Customers can also reschedule or cancel their booking in advance through acuity.

The vast majority of bookings are done in advance and it makes life much simpler for everyone.

Customer Walk-Up and Bike Care Specialist helps with booking

What happens when you have a walk-up and they book on the day?

Sometimes you will get customers who see you working and want to book in right away or for later that day if you have spots available, or for a future date.

Depending on the customer they may need or want some assistance. Essentially you are just booking them through the website using the ipad, their phone or your phone. The only difference is the choice in how to take payment...more on this below.

1. Open up web browser (use Crome) and navigate to www.rideclean.cc and then Book Now
2. Select location, date and time
3. Ask them to complete the first page with their details (name, email, phone, bike type) and check the boxes to agree with the Terms & Conditions and Privacy Policy

***IF THEY HAVE THEIR CARD TO HAND AND ARE HAPPY THEN YOU WANT THEM TO CONTINUE AS IF THEY WERE BOOKING ONLINE THEMSELVES***

• Pay through the website which means they plug in card details through our website (just as if they had pre booked online) In this case they continue to check in online themselves.

***IF THEY DO NOT HAVE THEIR PHYSICAL CARD WITH THEM AND WANT TO DO A PAYMENT THROUGH THEIR PHONE- VERY COMMON FOR THOSE WHO ARE ON A RIDE AND CARRYING MINIMAL GEAR USE IZETTLE MACHINE***

• Pay with credit/debit card on iZettle machine (we accept Visa/Mastercard/AMEX) in this case you take the iPad from them and before clicking ‘Pay Now’ you will click in the ‘Redeem Coupon or Gift certificate’ and enter izXX (replace XX with your initials)

This will in effect book the appointment (email confirmation will be sent to the customer and to Ride Clean) but payment will not have been taken so you must now get the customer to pay by credit/debit card with the iZettle machine.

Operating the IZettle machine

1. Switch on card reader by holding down power button
2. Open izettle app
3. Use the app to enter products and press charge
4. Select card
5. Tap or insert card to card reader
6. If you make a mistake you can always empty the cart and start again
7. Once payment has been made you can also send a receipt if they want this as there is an option to enter email address in izettle app
8. Turn off izettle machine to save battery power