How to do a Clean & Care service (30 mins) £20

This provides you with details on how to do a Clean & Care Service

This document is to be used in conjunction with the PDI form. All bikes that are handled by a Bike Care specialist must always be checked and PDI completed - NO EXCEPTIONS. This is for your benefit so there will be a record of work in case we need to refer to it at a later date and covers you from an insurance perspective.

Safety is the NUMBER ONE priority and if a bike is unsafe to ride, tell the owner.

It is your responsibility to to sign off each bike you work on, this holds everyone accountable and responsible for their work.

The Basics of The Clean & Care Service

1. Pre Clean M Check

2. Degrease

3. Clean

4. Rinse

5. Post Clean M-Check

6. Finishing Touches

Time to Complete

30 mins

M- Check pre clean

Yes

Degreasing, Cleaning & Rinsing

Clean Chainset

Use: Degreaser to clean out chain, chain rings and cassette. Scrub with brushes, use the 'credit card technique' for cassettes *. Rinse off with water and splosh wash.

*see Tips for Cleaning on this.

Clean Wheels - Stay on the Bike

Use: Bike Cleaner spray Fenwicks. Focus on rims and hubs. Wipe with rags. Rinse off with water and splosh wash.

Clean Frame

Use: Bike Cleaner Spray. Use rags. Areas to remember, joints in frame, underside of frame, frame close to rim brakes where dirt often gets trapped. Rinse off with water and splosh wash. Wipe frame down.

Clean Brakes

Use:

Rim Brakes: bike cleaner, rags, brushes to clean out dirt around callipers and pads. Rinse with Splosh Wash.

Disc Brakes: disk brake cleaner to flush out the pads and callipers, disc brake cleaner can also be used on rotors. Wipe clean with CLEAN Rags. Disc brakes and rotors are much more sensitive to dirt getting on the pads or rotors causing squealing. Feel free to cover these areas when cleaning the rest of the bike.

Handlebars wiped

Wipe down handlebars, use bike cleaner if necessary or just water. Remember this is a contact point for the rider and they will want to hold something clean in their hands.

Safety Checks

Safety Check Headset

Check for smooth rotation, check for any play and note down. Turning from side to side

Safety Check Bottom Bracket

Check for smooth rotation, check for any play and note down. Holding the cranks and try and move from side to side.

Safety Check Brakes

Inspect braking system – rim brakes:

Levers – position, function

Cables – inner and outer, wear, fraying, function

Pads – wear and tear, position on rim, function. Make adjustments as necessary/possible

Inspect braking system – disk brakes

Rotors – discoloration, position, wear

Cables (if relevant) – wear, fraying, function

Pads – wheels spins freely, do not remove pads. Make adjustments as necessary/possible

Safety Check Wheels

Inspect rims for wear and tear, cracks by spokes, scratches, check wheel rotates freely and symmetrically. Note any broken spokes, wear on rims, cracks, and whether the wheel needs truing.

Safety Check Tyres

Check for tyre wear, pick out any large bits of grit, note any wear on tyre and large/multiple cuts in tyre.

Safety Check Hubs

Check for smooth rotation, check for any play and note down. Spin the wheels and note any unusual noise or movement.

Safety Check Frame

Inspect paintwork and general condition or frame, note any cracks or abnormalities.

Safety Check Gears

Check condition of chain rings, note any chipped or worn teeth. Check condition of cassette, note any chipped or worn sprockets.

Derailleurs – front and rear, alignment should be correct, clear of debris and dirt.

Function of gears, lower and upper limits, change between gears smoothly. Check in all combinations.

Check compatibility, note any abnormalities.

Finishing Touches

Chain Wear

Use the Chain wear Tool

Lube chain

Use the appropriate lubricant for riding conditions

Lube Pivot points

Use the multi-purpose aerosol spray on key pivot points

Tyre Pressure

Check tyre pressure at relevant pressure

M- Check post clean

Includes the checks above

Replaces accessories

Remember to replace any accessories that were removed and return bike to customer as you found it eg correct saddle height

Complete PDI

Complete PDI and note any issues/comments and add at least one photo of the bike and additional ones where appropriate.

***NOTE when you add notes to your PDI and photos these are sent to customers in feedback emails. Please be clear and concise in your notes. No offensive language to be used.***

For extra tips on how to handle adjustments, diagnosis and handling of bikes in general, see Top Tips for Bike Cleaning and Bike Health Diagnosis.

For extra tips on how to chat with customers and commonly asked questions, as well as useful reminders, see Customer Care/speaking to customers.